Refund policy

Refund Policy for Domain and Hosting, Web Design, and Digital Marketing Services

At Hostnomy, we strive to provide top-quality services to our valued customers. We understand that sometimes things may not go as planned, and we want to ensure your satisfaction. Therefore, we have developed a comprehensive refund policy to address various scenarios.

Domain and Hosting Services:

Domain Registration: Once a domain name is registered, it cannot be canceled or refunded. Please ensure the accuracy of your domain name before completing the registration process.

Hosting Services: We offer a 30-day money-back guarantee for our hosting services. If you are unsatisfied with your hosting experience within the first 30 days of service, you may request a refund. The refund will be issued for the hosting fee paid, excluding any additional services or add-ons.

Web Design Services:

Initial Payment: For web design services, we require an initial deposit before commencing work. This deposit is non-refundable as it covers the costs associated with planning, research, and design concept development.

Milestone Payments: Throughout the web design process, we may request milestone payments based on project progress. Once a milestone payment is made, it is non-refundable as it signifies the completion of a specific stage of the project.

Final Payment: The final payment is due upon completion of the web design project and before its launch. Once the final payment is made, it becomes non-refundable.

Digital Marketing Services:

Monthly Services: We offer various digital marketing services on a monthly basis, such as search engine optimization (SEO), pay-per-click (PPC) advertising, and social media management. These services require a monthly fee, which is non-refundable once the service period begins.

Campaign Set-Up Fees: In some cases, digital marketing services may involve campaign set-up fees. These fees cover the initial configuration and preparation of the campaign. Once the campaign set-up is complete, the fee becomes non-refundable.

Service Failure:
In the event of service failure or failure to meet the agreed-upon specifications, we are committed to resolving the issue promptly. If we are unable to rectify the problem and you are unsatisfied with the outcome, you may be eligible for a refund, subject to a thorough investigation of the situation by our team.

Please note the following general conditions:

Refunds will be issued using the same method of payment used for the original transaction.
Refunds may take up to [X] business days to process.
Any refunds will exclude third-party fees, such as domain registration fees or payment gateway charges.
Hostnomy reserves the right to modify or update this refund policy at any time without prior notice.
We value your trust in Hostnomy and are committed to providing you with exceptional services. If you have any questions or require further clarification regarding our refund policy, please don’t hesitate to contact our customer support team.

Note: The refund policy provided above is a generic template and should be reviewed by legal professionals to ensure it complies with local laws and regulations.

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